Shipping policy
Shipping:
All orders are shipped with a track and trace system, so you can monitor your order right up until it’s delivered. After placing your order, you'll automatically receive an email from DHL or PostNL once your shipment is being processed. Please be aware that delays may occur with DHL or PostNL.
Each shipment is insured. If your package is lost by DHL or PostNL, we will send the product again. However, you can only claim the insurance if DHL or PostNL confirms the package is officially lost. If the package status shows it was delivered, you cannot make an insurance claim.
Delivery Time:
For in-stock items ordered on weekdays before 3:00 PM, you can expect next-day delivery. For out-of-stock items, the average delivery time is 10 business days. This timeframe applies to deliveries within the Netherlands.
Shipping Costs:
- Netherlands: €5.95
- Europe: starting from €12
- Worldwide: starting from €24
